More flexibility and a new customer experience in online commerce
Mr. Bricolage and IRIS Pay
Case Studies / Mussala Insurance Broker & IRIS Pay
Greater flexibility in payments in the insurance sector
Name
Detelina Dimova
Position
Manager
Company
Mussala Insurance Broker Ltd
Company website
https://mussalains.com/en/
Sector
Insurance
Mussala Insurance Broker Ltd. was established in 2007. From the very beginning, the company has followed a clear vision for development, built on strong values – customer care, creating real value, and ensuring security through high-quality services and intelligent solutions. Over time, these principles have become the foundation of the company’s culture and are shared by the entire team.
The activities of Mussala Insurance Broker include the design and management of insurance programs, consulting on insurance cases, provision of international services, administration of insurance portfolios, as well as assistance in claims handling.
“Over time, we have built a clear identity as a company where the customer is always at the center. Today, we work with a large volume of clients and payments – both on-site and remotely – and for us it is essential that this process is as fast, convenient, and secure as possible.”
Detelina Dimova
Manager, Mussala Insurance Broker Ltd.
Director, Administrative & Finance Department
- The problem
Challenges before IRIS Pay
Before implementing IRIS Pay, the payment process often delayed the finalization of insurance policies.
Аdditional communication was required
Difficulties with remote payments
Delays in policy issuance
- The solution
Flexibility in accepting payments
With the implementation of IRIS Pay, we started using two main payment methods – depending on the situation and the client’s needs.
When working remotely, we generate a payment link and send it via email, Viber, or SMS.
When the client is in the office, we generate a payment QR code on the spot.
- The results
Faster deal completion
After implementing IRIS Pay, we saw a clear change in the way we work:
Significantly faster policy issuance
Optimized payment processing costs
Higher security for customers
Fewer delayed payments
Expansion of digital payment channels
Faster payment processing
- Reviews
Modern digital channels
IRIS Pay gave us flexibility – we can offer an easy way to pay both on-site and remotely. This significantly speeds up the process and makes working with our clients easier.
Customer reaction
“Our clients quickly adopted the new payment method.
They appreciate that:
• they don’t have to enter card details
• they don’t need to make manual bank transfers
• they can pay instantly – via link or QR code
• they use their own mobile banking”
Time saved and added value
“IRIS Pay helped us optimize our processes and reduce the time between offer and payment. This leads to greater efficiency and better customer service.”
Recommendation for the sector
“We would recommend IRIS Pay to companies that work with clients both on-site and remotely.
The combination of QR codes and payment links provides flexibility and covers all key payment scenarios. This is especially important for an industry like insurance.”
IRIS Pay helped us make payments easier, more flexible, and more secure.
Today, we can offer a convenient way to pay in any situation – whether the client is in front of us or at a distance.
Detelina Dimova
Manager, Mussala Insurance Broker Ltd.
- Case Studies