A new standard in customer convenience
Credit Center and IRIS Pay
Case Studies / Mr. Bricolage and IRIS Pay
More flexibility and a new customer experience in online commerce
Name
Borislav Nikolov
Position
Online Store Manager
Company
DOVERIE - BRICO
Company website
www.mr-bricolage.bg
Sector
Retail, home and garden goods
The leading home and garden retail chain Mr. Bricolage (Doverie Brico AD) has always aimed to offer modern solutions that make online shopping and payments easier. The company integrated IRIS Pay to provide its customers with an even more convenient, modern, and secure payment method.
“Our experience working with IRIS Pay so far has been excellent from a partnership perspective. We have enabled greater flexibility in the payment options we offer our customers, which helps us deliver a better experience through our website.”
Borislav Nikolov
Online Store Manager, Mr. Bricolage
- The problem
Challenges before IRIS Pay
Before implementing IRIS Pay, the company faced:
Higher transaction service fees
Limited digital payment options
The need for greater flexibility in customer service
- The solution
New payment opportunities
“The integration went very smoothly,” Borislav Nikolov adds.
Mr. Bricolage implemented:
direct integration into the website checkout
as an alternative payment option
- The results
Improved customer experience
After the launch of IRIS Pay, the company reports:
Improved customer experience
Greater flexibility through the IRIS Pay by Link option
Sending a payment link in case of an unsuccessful transaction through other providers
- Reviews
More options for customers
“To some extent, we were looking to optimize costs, but it was equally important for us to offer our customers another modern and convenient payment option,” they add from Mr. Bricolage.
Customer response
Customers are satisfied due to the optimized process - everything happens easily and quickly.
Recommendation to the sector
“I believe we have taken another step forward in improving how we present ourselves to our customers. We managed to offer them a new, modern, and convenient payment method - and not least, a secure one. I often recommend this payment method to customers, relatives, and friends,” Nikolov adds.
“IRIS Pay helped us take the next step in the digitalization of our business. We provided our customers with a modern, convenient, and secure payment method that contributes to a better experience with every purchase.”
Borislav Nikolov
Online Store Manager, Mr. Bricolage
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